Farevo Terms & Conditions – Ride, Pay, and Travel with Confidence

Effective Date: [11-08-2025]
Last Updated: [11-08-2025]

Welcome to Farevo – Africa’s trusted smart mobility and cashless transport payment platform.
By downloading, accessing, or using our mobile app, website, or services, you agree to these Terms & Conditions. Please read them carefully before using Farevo.

1. Acceptance of Terms

These Terms & Conditions (“Terms”) govern your access to and use of:

The Farevo mobile app
The Farevo website
All Farevo-operated transport and payment services

If you do not agree to these Terms, you should stop using our services immediately.

2. Who Can Use Farevo

To use Farevo, you must:

Be at least 18 years old
Have the legal capacity to enter into agreements
Provide accurate and complete information when creating an account

3. Services We Provide

Farevo offers:

Digital transport payments for buses, taxis, tricycles, and other public transport
Trip planning and tracking with GPS updates
Cashless wallet top-up and instant fare deductions
Driver and operator tools for managing rides and payments
Near Field Communication (NFC) features for quick payments, card tapping, boarding validation, and other smart mobility services

We may update, enhance, or remove certain features without prior notice to improve service quality.

4. Your Responsibilities

When using Farevo, you agree to:

Use the service lawfully and respectfully
Not misuse payment systems or attempt fraudulent transactions
Pay fares on time through approved payment channels
Keep your account details confidential and secure

5. Payments & Fees

All fares are displayed before confirmation of payment.
Payment is processed via secure payment gateways integrated into Farevo.
Payments can be made using wallet balance, debit/credit cards, mobile money, or NFC-enabled devices/cards.
Farevo may charge transaction or service fees where applicable.

6. Refund Policy

Refunds may be issued if:

A payment is duplicated by error
A transaction fails but the amount is deducted from your account

Refunds will not be issued for:

Completed trips
Failure to use a purchased ticket before its expiry

7. Intellectual Property

All content, trademarks, and logos on Farevo platforms are the property of Farevo Mobility Ltd and may not be copied or used without written permission.

8. Limitation of Liability

Farevo is not liable for:

Delays caused by traffic, accidents, or technical issues beyond our control
Losses from unauthorized account access where you have shared your login details
Any indirect damages resulting from service interruptions

9. Termination of Service

We may suspend or close your account if you:

Violate these Terms
Engage in fraudulent activity
Misuse our platform or payment systems

10. Data & Privacy

Farevo collects and processes personal information such as your name, contact details, payment history, and trip activity to provide services.
When using NFC-enabled features, Farevo may process device identifiers, card IDs, and transaction details solely for authentication, fare validation, and secure payment processing.
NFC-related data is encrypted, not stored in plain text, and not shared with third parties except where required by law or payment partners.
By using Farevo, you consent to the collection and secure handling of your personal and NFC data in accordance with our Privacy Policy.

11. Changes to These Terms

We may update these Terms at any time. Updated versions will be posted on this page with a new “Last Updated” date. Continued use of Farevo means you accept the updated Terms.

12. Governing Law

These Terms are governed by the laws of the countries where Farevo operates, and any disputes will be resolved in the appropriate courts within those jurisdictions.

Contact Farevo

For questions about these Terms & Conditions:
Farevo Mobility Ltd
Website: https://farevo.com.ng/
Email: legal@farevo.com.ng